Support
Learn what to do when an order is damaged, incomplete, incorrect, delayed, or otherwise needs review.
Because research products require controlled custody, opened or correctly supplied products are not returnable for preference changes. Report a wrong item, shortage, visible damage, or compromised package within 5 calendar days of delivery. Keep all packaging and do not use the affected item.
Start a support requestProvide the order number, product, lot, quantity, shipping label, package condition, and clear photos. After review, an eligible claim may be resolved with replacement, refund, credit, or carrier-claim support. Do not ship anything back unless support supplies written instructions.
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